HARRIET STEPHEN EGBONYI
Administrative/Human Resources Manager | Communications & Humanitarian Specialist
Calabar, NG.About
A results-oriented Administrative and Human Resources Manager with over five years of experience in communication, administration, public relations, and humanitarian services, adept at optimizing operational efficiency and fostering strong stakeholder relationships. Proven ability to streamline processes, manage diverse teams, and drive impactful community initiatives, committed to adhering to organizational rules and achieving strategic objectives.
Work
BAKOR MEDICAL CENTRE
|Administrative/ Human Recourse Manager
Calabar, Cross River State, Nigeria
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Summary
Led administrative operations and human resource functions, ensuring smooth facility activities, efficient record management, and effective staff support.
Highlights
Organized and maintained comprehensive company records, enhancing data accessibility and operational efficiency for the Chief Medical Director and departmental heads.
Managed departmental budgets and maintained inventory of company supplies, ensuring optimal resource allocation and continuity of operations.
Provided critical administrative support to staff and the Board of Directors, facilitating seamless activity coordination and timely reporting to key executives.
Streamlined general office management and reporting processes, improving communication flow and operational effectiveness across the facility.
Spearheaded Human Resource management, including sourcing, recruitment, orientation, and training of new staff, ensuring alignment with company SOPs and enhancing overall team capabilities.
HIGH ROCKS FETAL MEDICINE AND GENETIC DIAGNOSIS CENTRE
|Admin Officer/Customer Service Executive
Lekki Lagos State, Lagos State, Nigeria
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Summary
Coordinated client services and administrative functions, ensuring efficient patient flow, effective communication, and resolution of patient concerns.
Highlights
Managed daily client interactions and reporting to the Chief Medical Director and nurses, ensuring seamless coordination of clinical services and patient payments.
Resolved tense situations during peak client arrivals and consultations, maintaining a professional and welcoming environment.
Acted as a crucial liaison between the CEO, clients, and various units, effectively handling personnel-related matters and ensuring smooth operations.
Managed company's digital presence across WhatsApp, Instagram, Facebook, and website, enhancing client engagement and information dissemination.
Ensured smooth processing of Health Maintenance Organizations (HMO) bills and effectively resolved patient complaints, contributing to operational efficiency and fostering positive referrals.
RADIO NIGERIAN, CANAAN CITY 99.5 FM CALABAR
|News Correspondent/Media Monitoring
Calabar, Cross River State, Nigeria
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Summary
Conducted comprehensive news coverage, monitoring, reporting, and editing, ensuring timely and accurate dissemination of local, national, and foreign news.
Highlights
Covered news, conducted profile interviews, and recorded Vox Pop, providing diverse content for local, national, and international audiences.
Maintained cordial relations with news sources to secure factual and accurate eyewitness information, enhancing report credibility.
Attended press briefings and monitored parent station news items, ensuring up-to-date reporting and news updates.
Visited breaking news sites for on-the-ground interviews and coverage, delivering timely and relevant reports.
Edited audio sports news using Adobe graphic editing suits, contributing to high-quality broadcast content.
Volunteer
NIGERIAN RED CROSS SOCIETY
|Restoring Family Link (RFL), Field Volunteer
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Summary
Dedicated field volunteer passionate about humanitarian work, specializing in training, field activities, and tracing missing persons to reunite separated family members.
Highlights
Trained and retrained NRCS Volunteers in remote areas, enhancing capacity for effective field operations and community engagement.
Planned and executed regular field activities in refugee camps and host communities, successfully collecting tracing requests from missing persons.
Displayed photo boards of missing persons in refugee camps, significantly speeding up tracing activities and facilitating reunions.
Conducted in-depth interviews with beneficiaries to identify cases requiring humanitarian assistance or referrals to other NGOs, ensuring comprehensive support.
Provided Antenna services to refugees, enabling them to maintain or restore contact with separated relatives, fostering critical family connections.
National Association Catholic Corpers (NACC), Omoku Rivers State
|Choral Director
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Summary
Directed choral activities and performances for the National Association Catholic Corpers.
Highlights
Led and directed choral group performances, fostering musical talent and community engagement.
Organized rehearsals and managed musical selections for various events, ensuring high-quality presentations.
Nigerian Federation of Catholic Students (NFCS), CRUTECH Calabar
|Vice President
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Summary
Served as Vice President, contributing to student leadership and organizational activities within the university.
Highlights
Assisted in leading student initiatives and coordinating events for the Nigerian Federation of Catholic Students.
Collaborated with executive members to represent student interests and promote community engagement.
Mass Comm. Students Association, CRUTECH Calabar
|Director of Welfare
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Summary
Managed welfare programs and support for students within the Mass Communication department at CRUTECH Calabar.
Highlights
Organized welfare activities and support systems for Mass Communication students, enhancing student well-being.
Coordinated resources to address student needs and improve their academic and social experience.
Education
College of Health Technology
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Certificate
Gerontology and Geriatric Care Nursing
Cross River University of Technology
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M.Sc.
Mass Communication
Advance Computers Professional Institute
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Diploma
Computer Studies
Cross River University of Technology
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B. Sc., Second Class Hons, Upper Division
Mass Communication
Agbo Comprehensive Secondary School
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Secondary School Certificate
SSCE
Languages
English
Efik
Certificates
Competence Standard First Aid Course
Issued By
NRCS Calabar
Human Resource Analytics And Strategic Planning
Issued By
ITF Calabar
Performance and Productivity Improvement Training
Issued By
ITF Calabar
Learning to Lead Workshop
Issued By
ITF Calabar
RFL Refresher Training for NRCS Volunteers
Issued By
ICRC Port Harcourt Delegate
Safer Access Sensitization for NRCS Volunteers
Issued By
ICRC Port Harcourt Delegate
NRCS Volunteers Communication Workshop
Issued By
ICRC Port Harcourt Delegate
Fashion & Design
Issued By
Gee-Classic Fashion Sch, Calabar
Entrepreneurship & Employability Training
Issued By
Whitefield Foundation Shape SIP
Contact Tracing on Covid-19
Issued By
NRCS and NCDC Calabar
Community Based Disaster Risk Reduction (CBDRR)
Issued By
NRCS Calabar
Restoring Family Links Training
Issued By
ICRC Port Harcourt
Behavioral Change Comm. with NUJ Calabar Chapter
Issued By
ICRC Port Harcourt
Cash Transfer Program Training/Field Activity
Issued By
IFRC/NRCS Calabar
Skills
Certified First Aider
Nigerian Red Cross Society.
Effective Communication
Problem Solving.
NRCS Field Trained Restoring Broken Family Link Volunteer
Humanitarian Aid.
Analytics
Strategic Planning.
Self-motivation
Integrity, Discipline.
Innovative Problem Solving
Relationship Building
Employee Capacity Building
Training.
Microsoft Word
Excel
PowerPoint
Coral Graphic Suits
Internet
Human Resource Management
Recruitment, Staffing, Orientation.
Customer Service
Client Relations, Complaint Resolution.
Media Monitoring
News Coverage, Reporting.
Public Relations
Stakeholder Engagement.
Administrative Support
Office Management, Record Keeping.
Budget Management
Inventory Management, Resource Allocation.
Social Media Management
Digital Engagement.
Training & Development
Volunteer Training.
Community Engagement
Humanitarian Services.
Journalism
News Editing, Adobe Graphic Editing.
Interests
Research
Teaching
Learning New Skills
Travelling
Singing
References
PROF. JACOB U. AGBA
Dean, Department of Mass Communication, Faculty of Communication Technology, University of Cross River State, Calabar. E-mail: dr.ju.agba@gmail.com, 08038655850
ENGR. DR. JEROME G. EGBE
Deputy Dean, Students Affairs, University of Cross River State, Calabar. 08033324525
MR. ENI JOSEPH S.
Branch Secretary, Nigerian Red Cross Society, Cross River Branch, Calabar. 08038971672